Policies

Sina Rose Boutique

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

PRE-ORDERS

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If orders contain items for pre-order and items ready to ship, please note that your items will be shipped together and we are unable to ship items separately that are included in the same order.

SHIPPING METHODS

We offer free shipping on all orders over $100 in the U.S. and flat rate shipping on international orders.

We have the following shipping options available:

Standard:

1-3 Business Days: $10.00

3-4 Business Days: $7.50

2-Day - $25

Overnight - $35

SHIPPING TIMES

Standard - 3-7 business days

Ground - 3-5 business days

2-Day - 2 business days

Overnight - 1 business day

Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Friday.

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGE

If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email.

We are not responsible for lost or stolen packages.

REFUNDS

No Refunds - Final Sale on all items.

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund.

Shipping Policy:

Priority mail will arrive in 1-3 business days.

Expedited mail will arrive in 1-2 business days.

International priority mail will arrive in 3-8 business days.

Free shipping for carts over $100!!!

Due to Covid-19 shipping times may reflect.

Refund Policy:

Due to COVID-19 Safety Precautions! ALL SALES ARE FINAL! We Do Not Offer Refunds Returns or Exchanges.

Damage & Issues: Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item contact us immediately. We will evaluate the issue and make it right. Claims must be made within 5 days from the delivery date.

Contact us at info@thesinarose.com to file a claim. One of our team members will respond within 24-48 hours. You will need to provide the name, order number, and email on file along with the damages and/or issues. Pictures also accepted if possible to make the claim go faster. We will instruct you on how to return the item. Items sent back to us without first submitting a claim WILL NOT be accepted.

By completing a purchase with Sina Rose Boutique you are agreeing to our Return Policy.

Have questions regarding returns?